Privacy Policy

(last updated February 12, 2021)

The purpose of this document is to set out what personal information is collected, how it is used and how it is kept safe.

1. What personal information is collected
  • Any personal information provided by you in relation to the services provided by us;
  • The personal information may be collected by filling in forms on the website, interacting with the application by phone, email or otherwise;
  • From third-parties who work with us; and
  • Personal information includes names, addresses, email addresses, phone numbers, photos and job titles.

2. How is the personal information handled

2.1 Your personal information will be retained for as long as necessary to fulfill the purposes it was collected for and will be used in relation to the provision of our services. Your personal information may be used by us for the purpose of contacting you regarding our services, including any new services which are being made available. 

2.2 We may send push notifications to you in relation to the provision of our services. You can opt out of the push notifications by providing us with notice.  

3. Disclosure of your personal information

3.1 We may share your personal information with any of our employees, contractors or directors. Your personal information will not be shared with any third-parties except as described in this privacy policy or in connection with the service. We may share your information with selected third-parties, including:

  • Business partners, vendors, suppliers and subcontractors who perform services on our behalf (to use your personal information only as necessary to provide these services to us);
  • Analytics, search engine web providers and backend infrastructure providers that assist in the operation, improvement and optimization of our website; 
  • Payment processors for the purpose of fulfilling payment transactions;

If you require a list of the third-parties, you may request this at any time. 

3.2 In certain situations, personal information may be disclosed in response to lawful requests by public authorities, including if required by law.

4. Protecting the personal information

4.1 We have implemented safeguards to protect your personal information from unauthorized access, disclosure, modification or destruction. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our service, you are responsible for keeping this password confidential. Do not share your password with anyone. 

4.2 No transmission of information through the internet is completely secure. The security of your personal information transmitted to our website is at your own risk. Once your information is received, we will try to prevent unauthorized access. 

4.3 Personal information may be transferred to and stored in countries outside of the jurisdiction you are in. If you are located in the European Union (“EU”), your personal information may be processed outside of the EU including in the United States or Canada. These international transfers of your personal information are made pursuant to appropriate safeguards, and suitable steps are taken to ensure that your personal data is treated just as safely and securely as it would be within the EU and under the General Data Protection Regulation (“GDPR”). Such measures shall include, but are not limited to, having Data Processing Agreements with applicable sub-processors and ensuring that such sub-processors have adequate security and data protection procedures in place aligned with the GDPR or any other applicable data protection law. If you wish to inquire further about these safeguards used, please contact us using the contact information set out at the end of this policy.

5. Your rights in respect of your personal information

5.1 In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

  • Rights of access and portability. The right to obtain access to your personal information along with certain information, and to receive that personal information in a commonly used format and to have it transferred to another data controller.
  • Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
  • Right to deletion. The right to obtain the deletion of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed. In the ordinary course your personal information will be deleted after our relationship is terminated. If you wish to access and retrieve any personal information, you must advise us within 15 days of the termination of our agreement. 
  • Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you or the sale of your personal information for a period enabling us to verify the accuracy of that personal information.
  • Right to withdraw consent at any time. You may withdraw your consent regarding your personal information by providing us with notice.

5.2 If you wish to exercise one of these rights, please contact us using the contact information at the end of this privacy policy. Upon request, we will provide you with information about whether we hold any of your personal information. You may access, correct or request deletion of your personal information by logging into your account, or by contacting us. We will respond to your request within 15 days.

5.3 We do not sell any personal information shared by you. We may anonymize and aggregate any of the personal information we collect (so that it does not identify you). We may use anonymized information for purposes that include research, data analysis, improving our service and developing new products and features. We may also share such anonymized information with others.

6. Changes to this policy

6.1 We may update this privacy policy from time to time, so you should review this page periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the top of this privacy policy. Changes to this privacy policy are effective when they are posted on the website.

7. Notice to you

7.1 If we need to provide you with information about something, we will usually do this through email or by placing a notice on our website. You may provide us with notice by using the contact information set out at the end of this policy. 

8. Contacting us

8.1 Any questions, comments or complaints regarding this privacy policy should be addressed to info@altfeeco.com, or by mail addressed to:

AltFee Solutions Inc.
Attention: Digby Leigh
201-3053 Edgemont Blvd., North Vancouver, British Columbia, V7R 2N5 Canada

Cookie Policy

(last updated February 12, 2021)

Our services use cookies, tracking tools and similar technologies to distinguish you from other users of our service. This helps us to provide you with good service. This also helps us enhance and personalize your user experience, to monitor and improve our website and services, and for other internal purposes. We gather certain information automatically. Please note that third-parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

1. What is a cookie

1.1 A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

1.2 Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. timezone, notification preferences), and to personalize your content (e.g. advertising, language).

1.3 Cookies set by the website you are visiting are normally referred to as "first-party cookies", and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e. third parties) are called "third-party cookies", and can be used to track you on other websites that use the same third-party service.

2. Types of cookies and how we use them

2.1 Essential cookies. Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

2.2 Performance cookies. Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience's overall website experience. These cookies may be set by the website you're visiting (first-party) or by third-party services. We use performance cookies on our site.

2.3 Functionality cookies. Functionality cookies are used in collecting information about your device and any settings you may configure on the website you're visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced or optimized content and services. These cookies may be set by the website you're visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

2.4 Targeting/advertising cookies. Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you're visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

3. Expiration of cookies

3.1 Session cookies. Session cookies are added when you start to browse on AltFee’s website or interact with AltFee’s services, and are deleted when the browser is closed.

3.2 Persistent cookies. Persistent cookies are added when you start to browse on AltFee’s website or interact with AltFee’s services, but may remain stored on your device until a certain termination date is reached (can be various time periods such as minutes, days or years from the creation or update of the cookie).

4. Third-party cookies

4.1 We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by AltFee’s cookie policy.

4.2 We will never knowingly include third-party services that compromise or violate the privacy of our users.

5. How you can control or opt out of cookies

5.1 If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

5.2 If you browse websites from multiple devices, you may need to update your settings on each individual device.

5.3 Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

6. Contacting us

6.1 Any questions, comments or complaints regarding this cookie policy should be addressed to info@altfeeco.com, or by mail addressed to:

AltFee Solutions Inc.
Attention: Digby Leigh
201-3053 Edgemont Blvd., North Vancouver, British Columbia, V7R 2N5 Canada